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Frequently Asked Questions 

Why use Hooker Pacific and Storage for your next move?

Hooker Pacific Moving and Storage have been relocating families for over 140 years.  We ensure your items are packed and wrapped to industry standards to ensure they arrive in excellent condition.

Our friendly and professional teams will take the stress out of moving day and even assemble your bed and other household items is you choose. Sit back, relax and let Hooker Pacific Moving and Storage do all the hard work for you.

How much will it cost to relocate our household?

For larger moves Hooker Pacific Moving & Storage recommend our sales team visit your home and determine the cost of your move, as it depends on different factors such as packing, access for trucks, size of consignment, number of staff required etc. With this information we can provide you with a fixed price quotation which is free and no obligation to you.

How long does it take to move?

Depending on the size of your home and what services you wish Hooker Pacific Moving & Storage to complete for you this will vary. If our team carry out an in-home prepack of your small household and personal effects into boxes we would allow a full day for a standard 3 bedroom home then to generally load, transport and deliver depending on where your final residence is we would allow same day for delivery if local but the transit time varies again – depending on where your goods are moving from and to. For domestic moves, it would be reasonable to add another day for the truck to travel to the new city – for international moves, a 6-12 week transit time is reasonable to expect depending on where you are moving to internationally (although this also depends on the shipping schedule). You also need to allow another 7-10 days at destination for the customs and quarantine clearances etc. Our Sales Rep will confirm this during your in-home survey or office correspondence.

Can I pack my own cartons?

If you are moving locally or within New Zealand you can pack your own small household & personal effects into moving boxes which can be purchased from Hooker Pacific. However you would need to ensure that you have good quality packing materials and you follow our (helpful hints link) guide we give you at your in-home survey to make packing easier and to ensure your effects are safe in transit. Hooker Pacific Moving & Storage do recommend having your most delicate or fragile items professionally packed by our trained professionals to make sure they get to your destination as safely as possible.

For international shipments, most countries have very strict regulations with regards to what is packed and who has packed your household and personal effects – especially with items that are considered restricted or prohibited from importation. It is therefore preferable that you have your household and personal effects professionally packed by our trained professionals at Hooker Pacific Moving & Storage to avoid any unnecessary delays or problems at the final destination. 

Owner Packed effects are subject to full inspection at destination and additional fees may apply.

How will Hooker Pacific Moving & Storage pack my Fragile & Breakable Items?

Our professionally trained team use tube wrapping for stemmed glassware, crystal and fine china. Each item is wrapped in craft paper before being rolled into strips of corrugated cardboard which creates a tube effect. The finished tube creates a cushioning effect at each end of the packages which provides maximum protection against any pressure on the carton.

Will the Packing Crew use the original packing materials for my appliances?

If you have any of the original cartons for your appliances or other household items, make sure you let our team know, they will inspect the materials to determine whether your goods will be safer using these or our own packing materials

Do I need to unpack my bedroom furniture draw sets?

If the sets of draws are sturdy and the contents are only clothes and bedding then you do not need to unpack them, however please remove any books, breakables or liquid containers or bottles and Jewellery etc. Self assembly furniture does not move very well and will not with stand extra pressure put on it; we do recommend you empty these sets of draws.

What should I do with my gas cylinders of flammable liquids?

Gas cylinders cannot be transported on our vehicles unless purged. Flammable liquids, however contained cannot go onto a removal truck. These items are not covered under our insurance and other arrangements must be made. Equipment such as garden mowers and chainsaws should be drained of all fuels & oils beforehand.

Do you dismantle and re-assemble my bed, wardrobe etc.?

Our staff will carry out dismantling and re-assembling of your effects in order to move them safely if required. It is important that you let our sales team know what is involved so we can inform our team of what is involved and what equipment is required.

Do Hooker Pacific Moving & Storage place my furniture where I want at my final destination?

Yes our trained team at Hooker Pacific Moving and Storage will place your furniture where you want it, however they will not continually rearrange your rooms, it is best that you have an idea or plan of how you would like each room set up prior to our team arriving at destination.

Do Hooker Pacific Moving & Storage provide storage (Long term or temporarily)?

If you are moving temporarily, or will not be moving directly into your new residence or office, Hooker Pacific Moving & Storage offers short and long term storage, utilising specialised containers. Hooker Pacific Moving & Storage have a purpose built warehouse which provides clean, dry, vermin-proof storage, which ensures your possessions are safe in a secure environment. Hooker Pacific Moving & Storage also have a secure self storage facility of various sizes and rates, which you can access 24 hours a day, seven days a week.

How long can I store for?

You can store your goods for as long or short a period as necessary. Storage is charged monthly and all customers receive an invoice/statement every month.

What items are not allowed to be stored?

Flammable liquids, Dangerous Goods, Guns or Ammunition, Liquids that would be dangerous to the environment If they were to leak into drains, plants or any opened food such as oils, sauces etc.

Why is insurance protection necessary?

While Hooker Pacific Moving & Storage team are professionally trained and will pack, load, transport and deliver your household personal effects as safely and securely as possible, it is important to take into account that your effects will be travelling on a ship, plane, truck or other mode of transport – all of which carry inherent risks which can be out of our control.  Full options of comprehensive insurance options are available and this can be discussed with our Hooker Pacific Moving & Storage team at time of free in-home survey or at booking.